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What did you enjoy most about your experience with us? You can choose multiple :): The quality, The design, How it fits, How it feels, The customer service
What are your favorite features? You can choose multiple :): The color, The fabric, The design, The inspirations, The details, The fit
A gem of a find in HK!

Love the cut, fit and Japanese inspired style of the apparels. Quality of the materials used is very good and comfy for the weather in this region. Staff were friendly and welcoming which made the whole shopping experience an absolute joy. 10/10 would come back again (and again!)

Thank you so much for your kind words and positive feedback! We're thrilled to hear that you loved our AWS HEAVY WEIGHT POCKET T-SHIRT and found it to be a gem in HK. Our team takes great pride in delivering high-quality materials and a comfortable fit for the weather in our region. We're also happy to hear that our staff made your shopping experience a joy. We can't wait to welcome you back (again and again!) for more Japanese-inspired style.

Shopping with WORKWARE

fit, sizing, shipping, duties, returns and exchanges.

Product

Shipping

Return & Exchange

How do WORKWARE garments fit?

WORKWARE pieces are designed with relaxed or oversized proportions. Please check the garment measurements on each product page & fitting on model photos.

Where can I find the size chart?

You can find the size chart on each product page. Measurements are provided in centimetres & inch. Taken from the actual garment.

What if I’m unsure about my size?

If you are unsure between sizes, please contact us before ordering. We are happy to help based on your height, usual size and preferred fit.

Are your products unisex?

Many WORKWARE styles are designed to be worn by both men and women. Please refer to the measurements and model information on each product page for fit guidance.

Will the colour or fabric look exactly the same as the photos?

We photograph our products as accurately as possible. For the most accurate reference to colour and fabric, please refer to the lay-flat product images. Natural fabrics, washed finishes, indigo and garment-dyed materials may still show slight variations in colour, texture and finish.

Do you ship internationally?

Yes. We ship worldwide using FedEx International Priority® or tracked international airmail, depending on the destination and shipping option selected.

Where will my order ship from?

Orders are shipped from our Hong Kong studio unless otherwise stated.

Will I receive tracking information?

Yes. All orders are shipped with tracking. You will receive a shipping confirmation email with your tracking details once your order has been dispatched.

How much is shipping?

Hong Kong: Free delivery, 2–4 business days.

Asia Pacific: Free delivery, 3–6 business days.

Rest of the World: US$29 / €26 / £21 via FedEx, or FREE for order amount over US$210 / €180 / £150.

Are duties and taxes included?

Customers in the US, UK, EU, Japan, Australia, and Scandinavia, we ensure seamless & worry-free delivery with no additional paperwork, duties, or taxes required to receive your orders.

Can I return or exchange an item?

Yes. Returns and exchanges are accepted within 14 days, provided the item is unworn, unwashed and returned with its original tags and packaging.

What if I need a different size?

If you would like a different size or item, we recommend placing a new order first to secure your preferred selection. Once the original item is returned and approved, we will process the refund.

Who pays for return shipping?

Customers are responsible for return shipping. Please use a tracked or registered shipping service when sending an item back to us.

How are refunds processed?

Approved refunds are returned to the original payment method. Store credit is also available. Shipping and duty-related charges are non-refundable. Please see our full Return Policy for details.